Waterside Recovery Center
Last Updated: October 20, 2026
These Terms and Conditions ("Terms") govern your access to and use of https://watersiderecovery.com/, including its content, features, forms, and related services (collectively, the "Website").
The Website is operated by Water Side Recovery, LLC, doing business as Waterside Recovery Center ("Waterside Recovery," "we," "us," or "our").
By accessing or using the Website, you agree to comply with these Terms and our Privacy Policy. If you do not agree to these Terms, please discontinue use of the Website.
We reserve the right to modify these Terms. Updates will be posted on this page with a revised effective date.
Information provided through this Website is intended for general educational and informational purposes only.
Content concerning substance use disorders, mental health conditions, treatment programs, therapies, and recovery resources should not be interpreted as personalized medical advice, diagnosis, or treatment recommendations.
Using the Website, submitting an admissions inquiry, or communicating with Waterside Recovery does not automatically establish a patient-provider relationship.
A clinical relationship is established through the applicable intake, assessment, admission, and consent processes.
Always consult a qualified healthcare professional regarding medical or behavioral health concerns. Do not delay or disregard professional medical advice because of information obtained through this Website.
THIS WEBSITE IS NOT INTENDED FOR EMERGENCY MEDICAL OR PSYCHIATRIC ASSISTANCE.
If you or someone else is experiencing a medical emergency, immediate danger, or a life-threatening mental health crisis, call 911 or visit the nearest emergency department.
Additional crisis resources include:
Website inquiries, emails, and contact forms may not be monitored continuously and should never be used to request emergency assistance.
Users must be at least 18 years old or have the necessary legal authorization to enter into agreements relating to Website use.
If you submit information on behalf of another individual, you represent that you are legally authorized to provide the information and communicate with Waterside Recovery on that person's behalf.
Submitting an inquiry on another person's behalf does not independently authorize disclosure of that person's confidential treatment information.
Waterside Recovery may offer text messaging to assist individuals seeking information about treatment, admissions, scheduling, and related services.
If you expressly opt in to receiving text messages, you authorize Water Side Recovery LLC or WCBH, LLC, as applicable to your inquiry or consent, to send SMS or MMS communications to the mobile number provided.
Text messages may be sent by authorized admissions and administrative personnel, including employees of Waterside Health Partners LLC, acting on behalf of the applicable treatment provider.
Depending on the consent you provide, messages may include:
Consent to receive automated or promotional text messages is not required as a condition of receiving treatment or services.
Providing a phone number alone does not constitute consent to receive automated marketing messages.
Message frequency varies based on your interactions and requests.
Message and data rates may apply according to your wireless carrier and service plan.
Waterside Recovery is not responsible for wireless carrier charges.
You may opt out of text messaging at any time by replying STOP to a message.
You may receive a final confirmation acknowledging your opt-out request.
For assistance, reply HELP or contact Waterside Recovery at (866) 671-8620.
Wireless carriers are not responsible for delayed or undelivered messages.
Message delivery depends on network availability, device compatibility, and other factors outside Waterside Recovery's control.
Text messaging may present privacy and security risks. Standard SMS messages may not be encrypted.
Waterside Recovery handles information in accordance with applicable privacy laws and its Privacy Policy.
Patients may be offered alternative methods of communication when appropriate.
Waterside Recovery intends to conduct its communications in accordance with applicable federal and state laws, including the Telephone Consumer Protection Act (TCPA).
When you contact Waterside Recovery electronically, you may receive responses through appropriate communication channels, subject to applicable law and your communication preferences.
Electronic communications may include email, telephone, or text messaging where properly authorized.
We may use electronic communications to respond to requests, provide administrative information, and deliver legally permitted notices.
Communications containing protected health information will be handled in accordance with applicable privacy and security requirements.
Waterside Recovery respects the privacy and confidentiality of individuals seeking behavioral health and substance use disorder treatment.
Information collected through the Website is subject to our Privacy Policy.
Where applicable, patient information is protected under:
Not every piece of information submitted through a general Website inquiry necessarily receives the same legal protections as an established patient's treatment record. The applicable protections depend on the circumstances and the entity receiving the information.
Users should avoid submitting unnecessary sensitive information through general contact forms.
Waterside Recovery may provide information regarding insurance eligibility, benefit verification, treatment costs, and payment options.
Any insurance-related information provided through the Website or during preliminary admissions discussions is informational and does not guarantee coverage or payment.
Insurance determinations depend on factors including:
Patients may be responsible for applicable charges, subject to their insurance agreements, financial arrangements, and applicable law.
Final financial obligations will be addressed through the applicable admissions and financial consent processes.
You agree to use this Website lawfully and responsibly.
You may not:
We reserve the right to restrict access when Website activity violates these Terms or applicable law.
The Website may allow users to submit inquiries, comments, reviews, testimonials, or other information.
You are responsible for ensuring information you voluntarily submit is accurate and that you have the necessary authorization to share it.
Submission of content does not automatically grant Waterside Recovery permission to publicly disclose confidential information or protected health information.
Any public use of patient testimonials, identifying information, or treatment-related content will be subject to applicable privacy, confidentiality, authorization, and advertising requirements.
We may remove unlawful, inappropriate, or misleading content where permitted.
Unless otherwise indicated, Website content, including written materials, design elements, graphics, logos, photographs, and other original materials, belongs to Waterside Recovery or its authorized licensors.
Website materials may be protected under applicable copyright, trademark, and intellectual property laws.
Visitors may access Website content for personal, noncommercial, informational purposes.
Reproduction, redistribution, modification, or commercial use of protected materials without prior authorization is prohibited, except where permitted by law.
The Website may contain links to websites operated by third parties, including insurance providers, healthcare organizations, educational resources, and technology providers.
These external websites operate independently of Waterside Recovery.
We are not responsible for their content, privacy practices, availability, or security.
Users should review applicable terms and privacy policies before providing information to third-party websites.
Waterside Recovery may utilize third-party platforms to support Website functionality and communications.
These technologies may include:
Third-party technologies may be governed by their providers' applicable terms and privacy policies.
We make reasonable efforts to select and manage technology providers appropriately, including implementing agreements and safeguards where required by applicable healthcare privacy laws.
Waterside Recovery cannot guarantee that every third-party platform will operate without interruption or technical error.
THE WEBSITE AND ITS CONTENT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.
TO THE EXTENT PERMITTED BY APPLICABLE LAW, WATERSIDE RECOVERY DISCLAIMS WARRANTIES RELATING TO WEBSITE AVAILABILITY, ACCURACY, FITNESS FOR A PARTICULAR PURPOSE, AND ERROR-FREE OPERATION.
Although we strive to provide accurate and current information, Website content may contain errors, omissions, or outdated materials.
Descriptions of treatment programs and services are not guarantees of availability, admission, clinical outcomes, or insurance coverage.
Nothing in this section limits any warranty, duty, or right that cannot legally be excluded.
To the fullest extent permitted by applicable law, Waterside Recovery and its officers, employees, contractors, and representatives shall not be liable for indirect, incidental, special, or consequential damages arising solely from use of or inability to access the Website.
This limitation includes damages relating to Website interruptions, technical errors, or reliance on general informational content.
These Website Terms do not limit liability for professional negligence, clinical malpractice, patient injury, unlawful conduct, or other liabilities that cannot legally be excluded or limited.
Clinical treatment relationships, patient rights, and treatment-related obligations are governed by applicable law and separate patient agreements.
To the extent permitted by law, you agree to indemnify and hold harmless Waterside Recovery and its representatives from third-party claims, losses, or expenses arising from your intentional unlawful use of the Website, infringement of another party's rights, or material violation of these Terms.
This provision does not require you to indemnify Waterside Recovery for its own negligence, unlawful conduct, or failure to comply with applicable legal obligations.
Claims relating to Website use are subject to the applicable statutes of limitations and other filing requirements established by law.
Nothing in these Terms is intended to shorten a legally protected filing period or restrict rights that cannot lawfully be waived.
These Terms shall be governed by the laws of the Commonwealth of Massachusetts, without regard to conflicting choice-of-law principles.
Subject to applicable law and any separately valid dispute-resolution agreement, disputes arising from Website use may be brought before courts of competent jurisdiction in Massachusetts.
Nothing in these Terms restricts a patient's ability to pursue legally protected complaints, regulatory remedies, or other rights under applicable healthcare laws.
Waterside Recovery encourages users to contact us directly regarding questions or concerns involving the Website.
We will make reasonable efforts to review and resolve Website-related concerns.
Unless a separate, legally enforceable arbitration agreement has been established, these Terms do not require users to waive access to court proceedings or participation in legally permitted collective actions.
Any future arbitration or class-action waiver provision must comply with applicable federal and Massachusetts law.
Nothing in this section limits legally protected patient grievance, reporting, or regulatory complaint procedures.
These Terms apply beginning with your first use of the Website and remain applicable while you continue accessing its content or services.
Waterside Recovery may restrict or suspend Website access when reasonably necessary to address security concerns, unlawful activity, or violations of these Terms.
Termination of Website access does not alter existing patient treatment rights or obligations established through separate clinical agreements.
Provisions intended by their nature to survive termination, including intellectual property, applicable liability provisions, and governing law, will remain effective as permitted by law.
Notices concerning these Terms may be provided through updates posted on the Website or other legally permitted communication methods.
Formal written correspondence may be directed to the mailing address provided in Section 24.
Notices relating to patient treatment, privacy rights, or healthcare services will be handled according to applicable legal requirements and organizational procedures.
Waterside Recovery reserves the right to revise these Terms to reflect changes in legal requirements, technology, organizational practices, or Website services.
Updated Terms will be published on this page with a revised "Last Updated" date.
Continued Website use after revised Terms become effective constitutes acceptance to the extent permitted by applicable law.
Material changes requiring separate notice or consent will be handled according to applicable requirements.
These Terms, together with the Privacy Policy, govern the use of this Website.
They do not replace treatment consent forms, financial agreements, privacy notices, or other agreements executed in connection with clinical services.
If any provision is determined to be invalid or unenforceable, the remaining provisions will remain effective to the extent permitted by law.
Failure to enforce any provision does not constitute a waiver of the right to enforce that provision later.
Waterside Recovery may assign applicable rights and obligations under these Terms as part of a lawful organizational restructuring, merger, or acquisition, subject to applicable legal requirements.
These Terms do not create enforceable rights for third parties unless expressly required by law.
Section headings are provided for convenience and do not change the interpretation of these Terms.
If you have questions regarding these Terms and Conditions or the use of our Website, please contact:
Waterside Recovery Center
Waterside Recovery, LLC
4 South Russell Street
Plymouth, MA 02360
Phone: (866) 671-8620
Website: https://watersiderecovery.com/
Privacy Policy: https://watersiderecovery.com/privacy-policy/
For treatment information, admissions inquiries, or insurance verification, please contact our team using the information above.
For emergencies, call 911 or seek immediate emergency medical assistance.
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